Refund policy
Last updated 23 October 2026 · Version 2026-10-23.2
You pay only for what you get. An answer is charged when it arrives, a call only for the minutes you talk, and credits never expire.
What you are never charged for
- Answers that don’t arrive. An answer is charged when its first words reach you, so one that fails before that costs nothing.
- Calls that don’t connect. During a call you pay only for the minutes you talk; the rest of the credit set aside for it stays in your balance.
- Failed or duplicate payments go back to your bank or UPI within 5–7 working days.
Credits and plans
Credits you buy are not refundable, whether spent or not. They never expire, so anything left stays yours to use. Cancelling a plan stops future renewals; you keep its access until the period you paid for ends, and plan payments are not refunded.
When we do refund
- A payment that went wrong: you were charged twice, or charged and the credits never reached your balance.
- Where the law requires it, including your rights under the Consumer Protection Act, 2019.
How to ask
Email info@heykundli.com from your account email with the payment date (and the Razorpay payment ID if you have it). Approved refunds go back to the original payment method and reach you within 5–7 working days; your bank may take a little longer to show it.
Something else went wrong with a charge? Write to us the same way and we’ll put it right. See also our Terms.