Terms of use

Last updated 23 October 2026 · Version 2026-10-23.2

Who we are

HeyKundli (heykundli.com) is operated by KIWCO, 5th Floor, Horizon Centre, Gurgaon - 122002, Haryana, India (“we”, “us”). These Terms are an agreement between you and KIWCO. Write to us at info@heykundli.com.

The service

HeyKundli computes Vedic birth charts with an astronomy engine (see How we compute) and offers explanations from Hey Kundli. Hey Kundli is an AI, not a human astrologer. Charts and matching scores are computed; what they mean for your life is an AI-written interpretation of classical texts.

Agreeing to these terms

By using HeyKundli you agree to these Terms, our Privacy policy and our Disclaimer. Before your first answer from Hey Kundli, and before each call, the app asks you to accept them. We record the date and the version you accepted.

Who can use HeyKundli

You must be 18 or older to create an account. A parent or lawful guardian may add a child’s chart; a child’s chart is read only for education and wellbeing, with no Kundli matching and no calls.

Your account

• You sign in with Google or a link sent to your email. Keep that access secure; you are responsible for what happens on your account.
• Give accurate details. Add someone else’s birth details only with their permission; the app asks you to confirm it.
• You can delete any profile in the app. To close your whole account, email info@heykundli.com.

Credits and prices

• Your kundli is free, and every new account gets 3 free questions.
• Every paid action shows its price in credits and rupees before you tap.
• Credits are bought through Razorpay. They never expire, have no cash value outside HeyKundli, and can’t be transferred or cashed out, except as our Refund policy describes.
• Prices can change. A change never affects credits you already hold.
• An answer is charged when it starts arriving. If no answer arrives, nothing is charged.

Talk

• Talk lets you ask out loud in the app and hear the answer. It is billed per minute of speech (your question and the answer together), at least 30 seconds for each question answered, at the price shown on the Talk button.
• To start a Talk session your balance must cover a few minutes of Talk (the amount is shown before you start). That amount is not charged: you pay only for the minutes you use.
• A question with no words in it, or one that is not answered, is not charged.
• Your recordings are turned into text by our speech provider and are not kept. See Talking in the app in our Privacy policy.

Experts and reviews

• Experts are the same AI astrologer with a specialist focus (for example love, career, KP or Nadi) and a name of their own. They are not human astrologers, and they read the same computed chart.
• Talk and calls with an expert are billed per minute at the expert price shown on the expert's card and on the Talk button, which may be higher than the standard price.
• After a session we may ask for a review. Stars and the “what went well” choices are shown on the expert's card without your name. A review must be about a session you had, and honest.

Calls

• We call you only when you ask, and you agree to each call before it is placed.
• Calls are to Indian mobile numbers only, verified with a one-time code. You can ask for up to 3 calls a day.
• When a call starts we reserve credit for up to 10 minutes, charge per minute you talk (part minutes round up), and return the rest straight away. A call can last as long as the minutes reserved.
• If a call fails to connect, nothing is charged.
• Our voice provider processes the call audio to run the conversation and produces a summary and transcript, which are saved to your account. See Voice calls in our Privacy policy.

Plans

Plans renew automatically until you cancel. You can cancel any time from the Credits page; your plan stays active until the end of the period you paid for, and you are not charged again.

Fair use

Please don’t:

• enter someone else’s details without their permission;
• scrape, crawl or bulk-download HeyKundli, or resell what it produces;
• harass or abuse anyone, including through the chat or on a call;
• try to reach other users’ data, probe or overload the service, or get around its safeguards;
• use HeyKundli for anything unlawful.

We may suspend accounts that do.

Not professional advice

HeyKundli is for reflection and guidance. It is not medical, psychological, legal or financial advice. Please speak to a qualified professional for those, and read our Disclaimer.

No guarantees

Astrology describes tendencies, not certainties. We don’t guarantee any outcome, prediction or event, and the AI can be wrong or phrase things badly. Every answer shows its reasoning so you can judge it.

Our content and yours

• Ours: the engine, the software, the design and the articles belong to us or our licensors. You may use HeyKundli for yourself; please don’t copy or redistribute it.
• Yours: your questions, notes and birth details stay yours. You let us use them only to run HeyKundli for you, as our Privacy policy describes. You may share your own answers and share cards.

Limitation of liability

To the extent the law allows, HeyKundli is provided “as is”. We are not liable for indirect or consequential losses, or for decisions you make based on what you read or hear. Our total liability for any claim is limited to the amount you paid us in the 3 months before it. Nothing here limits liability that Indian law does not allow to be limited, or your rights under the Consumer Protection Act, 2019.

Suspension and closing

You can stop using HeyKundli at any time. We may suspend or close an account that breaks these terms or misuses the service, with notice where we reasonably can. If we close an account for a serious breach, unused credits are refunded only where the law requires.

Complaints and grievance redressal

Under the Consumer Protection (E-Commerce) Rules, 2020, write to our Grievance Officer at info@heykundli.com. We acknowledge every complaint within 48 hours and resolve it within one month.

Name

Grievance Officer, KIWCO

Email

info@heykundli.com

Operated by

KIWCO

Address

5th Floor, Horizon Centre, Gurgaon - 122002, Haryana, India

Law and courts

These terms are governed by the laws of India. Disputes go to the courts of Gurugram, Haryana, without affecting your right to approach a consumer commission.

Changes

When these terms change we update the date and version at the top. If a change is material, the app asks you to accept it again before your next answer or call.